Shipping Policy

Thank you for shopping with us. We aim to process and deliver every order safely, quickly and transparently.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and another notification once it has been dispatched.

During holidays, promotions or periods of unusually high demand, processing may take slightly longer.

Shipping Times

Estimated delivery times after dispatch:

• Domestic orders: 3–7 business days

• International orders: 7–21 business days

Delivery times are estimates and may be affected by courier delays, customs inspections, severe weather, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed. Any available free-shipping promotion will also be shown at checkout.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

International Orders

International customers may be required to pay customs duties, import taxes or handling fees imposed by their destination country. These charges are not included in the product or shipping price and are the customer’s responsibility.

Customs procedures may occasionally delay delivery.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the courier first. You may also contact us at [customer-service email], and we will help investigate the shipment.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the parcel and product

• A description of the damage

If tracking shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours and the courier before contacting us.

Claims will be reviewed individually in accordance with the courier’s investigation and our refund or replacement policy.

Split Shipments

Orders containing multiple products may occasionally arrive in separate parcels. When this happens, you may receive more than one tracking number and will not be charged additional shipping fees unless stated during checkout.

Contact Us

For shipping questions, please contact:

Email: support@gravyseason.com